FAQ

Please see our most frequently asked questions below regarding the Flight Before Christmas activity experience.

How much are tickets?


Day (up to 3:45pm):
Adult Tickets: €14
Child Tickets: (13 months – 12 years) €18
Babies (under 13 months) €5
By Night (from 4pm):
Adult Tickets: €18
Child Tickets: (13 months – 12 years) €22 Babies (under 13 months) €5
All prices are excluding booking fee (max €1.45 per ticket) Deals for larger families:
If you are booking for 5 guests in 1 car - the driver goes free (1 x adult ticket)
If you are coming in a larger car with 7 - 8 guests, 2 adults go free
(No need to book the free adult on the system - must all be in the same vehicle to avail of this deal)
Max 8 people per car
Please make 1 booking per vehicle




Is this event suitable for visitors with special needs?


Visitors with special needs may admit one accompanying carer free of charge. Carers do not need to book on the system but must mention at ticket check. Please bring relevant ID and documentation. Our event does include lighting strobing / flashing effects. If you suffer from epilepsy or any other condition affected by the use of these special effects we recommend you do not attend this event. Please get in touch with us directly if there are any specific special needs or requests and we will do our best to accommodate all.




Why is there a booking fee added?


There are charges passed on to us for secure payment transaction services to process credit/debit card transactions, also for the installation and maintenance of computer hardware and software and all other costs associated with our ticketing system. Please note that refunds under any circumstances, only apply to ticket prices and not booking fees. Booking fees are charged at the start of a transaction for services and cannot be refunded by the operator.




How do I make a larger group booking?


Please only book 1 vehicle per transaction - max 8 guests depending on car size. For corporate & other large groups please contact tickets@flightbeforechristmas.ie for more information.




Is there a vehicle height restriction?


Yes 2.3m max height without pre approval. Only domestic vehicles are allowed access. Commercial transporters, minibuses or small coaches are not suitable for this event unfortunately.




How long does the experience last?


Guests can expect to spend 60 - 75 minutes for day visits, and 75 - 90 minutes for night visits (this is because we expect nighttime guests to spend more time enjoying the light displays)




Will the Santa visit children individually?


Sadly not, due to Covid restrictions & show timings. However he will be throwing a great stage show and will walk from car to car to wave in at the children, providing fun memories for all in this Christmas with a difference.




Will children receive a gift?


Yes all children will get to choose a token gift delivered to their car by the elves. Please note gifts are not meant to represent any particular ticket value, or indicate the type of gifts our little guests can expect on Christmas morning. The elves will be on hand to help with selection of age appropriate gifts. The ticket prices includes the entire experience and gifts are only a small part of this.




How can I amend my booking?


If you think you may need to change your booking date or time, please ensure you create an account at the time of booking. You can change your booking only once, up to 96 hours before your scheduled visit. There will be a €5 admin charge to change your ticket to another date/time.




Can I cancel my booking?


No, unfortunately tickets are non-refundable but they are transferable to friends and family. Should your booking be affected by new Covid-19 restrictions and protocols, we will do our very best to assist in rescheduling where possible and appropriate. Management will offer refunds beyond our normal T&C’s if new government protocols in your district, or our district require it.




Will there be food / drinks available to purchase?


There will be hot food, snacks and festive treats available to purchase & have delivered to your car during the movie.




How do I get there ?


The address is: Weston Airport, 5 N4, Backwestonpark, Backweston, Co. Dublin, W23 XHF8. It is located just outside Lucan. Take Exit 5 off the N4 (just after the Lucan Spa Hotel) and onto the R403 where you’ll follow the signs for Flight Before Christmas!




Will there be bathroom facilities available?


Guests are expected to stay in their car throughout. However there are toilet facilities available for emergencies at the movie area.




What do I need to bring / when should I arrive?


Please aim to be at the venue 15 minutes before your experience start time and allow for traffic delays, as well as queuing. Flight Before Christmas is a brand new drive-through experience so it may take us a few sessions to find our feet with traffic management. Please bring your barcoded ticket for scanning via your car window by our team on entry. This can be shown on your phone, or printed if necessary. And of course don’t forget your Christmas spirit!




Is this event different by day and by night?


Yes - A lot of our experience is the same by day and night, but we do have beautiful lighting and projections which can truly be appreciated from 4pm onwards, the difference in price rates reflects this. Guests are expected to take a little longer to drive-thru the experience by night to enjoy the bigger lighting experience.




What If Government Instructions Change in Regards to COVID-19?


The Management Team at Flight Before Christmas will continue to monitor the evolving situation regarding Covid 19. Should your booking be affected by new restrictions and protocols, we will do our very best to assist in rescheduling where possible and appropriate. Management will offer refunds beyond our normal T&C’s if new government protocols in your district, or our district require it. To date we have assessed all aspects of our experience and have taken all steps necessary to comply with current Government directives and protocols. Social distancing, site hygiene & the appointment of dedicated Covid-19 safety personnel will ensure the safest of environments for all guests. Please note that refunds under any circumstances, only apply to ticket prices and not booking fees. Booking fees are charged at the start of a transaction for services and cannot be refunded by the operator.





JOIN US AT

Weston Airport, Backweston, Co. Dublin

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© Flight Before Christmas 2020. All Rights Reserved. Website By WYLD.

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